Once an order is placed, a Purchase Order must be signed. The price on the Purchase Order will be the fixed price.
Orders will only be processed once 50% of the purchase price is paid and reflects into Brichelli Bridal’s bank account.
All goods to be paid in full prior to collection or delivery.
Order period from 10-14 weeks.
Dresses can be ordered on a rush order (8-10 weeks) additional rush charges may apply.
Expected delivery dates supplied for special orders are an estimate only. Our Merchandise is ordered from our international supplier we cannot guarantee exact day delivery.
All dresses that are made to order, are made to measure for each client therefore no refunds will be given to any dresses.
All gowns sold from the display stock are sold as is and the customer will be liable for the cost of any alterations of repairs and changes.
Cleaning of gown will be at own risk of the customer. Brichelli Bridal will not be held responsible for any damages or discolouring of fabrics. This applies to studio stock and new orders. Returns will only be accepted under the following conditions:
You notify Brichelli Bridal in writing within 7 days of receiving the dress
The item is in its original saleable condition with all original tags and any sewn labels still attached
The dress is unworn, unopened and in its unused state
In original packaging – the product must be returned with its original box and bag
The dress has not been altered, this includes dresses ordered to the individual’s specific measurements
If you do not comply with these requirements, Brichelli Bridal reserves the right to refuse an exchange or refund on change of mind items.
Once we have inspected the product and validated your return, we will refund you with the purchase price within 10 days of the return. Please note that refunds take 5-10 working days to reflect in your account.